@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=JetBrains+Mono:wght@400;500;600;700&family=Space+Grotesk:wght@400;500;600;700&display=swap";:root{--font-sans: "Space Grotesk", "Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-mono: "JetBrains Mono", "Cascadia Code", "Fira Code", monospace;--bg-base: #050B18;--bg-primary: #050B18;--bg-secondary: #080F1F;--glass-bg: rgba(13, 20, 40, .6);--glass-bg-hover: rgba(20, 30, 60, .75);--glass-border: rgba(99, 140, 255, .15);--glass-border-hover: rgba(99, 140, 255, .35);--card-bg: rgba(13, 20, 40, .6);--card-bg-rgb: 13, 20, 40;--border: rgba(99, 140, 255, .15);--border-strong: rgba(99, 140, 255, .3);--color-primary: #4F8EF7;--color-primary-glow: rgba(79, 142, 247, .35);--color-primary-hover: #6BA3F9;--color-primary-light: rgba(79, 142, 247, .15);--color-teal: #14B8A6;--color-teal-glow: rgba(20, 184, 166, .3);--color-violet: #8B5CF6;--color-violet-glow: rgba(139, 92, 246, .3);--color-ai: #8B5CF6;--color-ai-hover: #7C3AED;--color-ai-bg: rgba(139, 92, 246, .12);--text-primary: #F0F6FF;--text-secondary: #94A9C9;--text-muted: #4A6080;--color-success: #10B981;--color-success-hover: #059669;--color-success-bg: rgba(16, 185, 129, .12);--color-success-glow: rgba(16, 185, 129, .25);--color-warning: #F59E0B;--color-warning-bg: rgba(245, 158, 11, .12);--color-accent: #F59E0B;--color-accent-hover: #D97706;--color-danger: #EF4444;--color-danger-bg: rgba(239, 68, 68, .12);--color-danger-glow: rgba(239, 68, 68, .25);--color-info: #38BDF8;--color-info-bg: rgba(56, 189, 248, .12);--sidebar-bg: linear-gradient(180deg, rgba(8, 15, 35, .95) 0%, rgba(5, 11, 24, .98) 100%);--sidebar-border: rgba(99, 140, 255, .12);--sidebar-text: #94A9C9;--sidebar-text-muted: #3A5070;--sidebar-active-bg: linear-gradient(135deg, rgba(79, 142, 247, .18) 0%, rgba(139, 92, 246, .12) 100%);--sidebar-active-text: #93C5FD;--sidebar-active-border: #4F8EF7;--sidebar-hover-bg: rgba(79, 142, 247, .08);--sidebar-width: 240px;--shadow-xs: 0 1px 2px rgba(0, 0, 20, .4);--shadow-sm: 0 1px 3px rgba(0, 0, 20, .5), 0 1px 2px rgba(0, 0, 20, .4);--shadow-md: 0 4px 6px -1px rgba(0, 0, 20, .6), 0 2px 4px -2px rgba(0, 0, 20, .5);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 20, .7), 0 4px 6px -4px rgba(0, 0, 20, .6);--shadow-card: 0 0 0 1px rgba(99, 140, 255, .12), 0 8px 32px rgba(0, 0, 20, .6), 0 2px 8px rgba(0, 0, 20, .4);--shadow-card-hover: 0 0 0 1px rgba(99, 140, 255, .25), 0 16px 48px rgba(0, 0, 30, .7), 0 4px 16px rgba(79, 142, 247, .12);--shadow-glow-blue: 0 0 20px rgba(79, 142, 247, .4), 0 0 60px rgba(79, 142, 247, .15);--shadow-glow-teal: 0 0 20px rgba(20, 184, 166, .4), 0 0 60px rgba(20, 184, 166, .15);--shadow-glow-violet: 0 0 20px rgba(139, 92, 246, .4), 0 0 60px rgba(139, 92, 246, .15);--radius-xs: 6px;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 24px;--transition-fast: .15s ease;--transition-normal: .2s ease;--transition-slow: .3s ease;--color-surface: rgba(13, 20, 45, .6);--color-muted: #4A6080;--accent: #4F8EF7;--success: #10B981;--info: #38BDF8;--warning: #F59E0B;--danger: #EF4444;--accent-light: rgba(79, 142, 247, .15);--shadow: 0 0 0 1px rgba(99,140,255,.12), 0 8px 32px rgba(0,0,20,.6)}[data-theme=light]{--bg-base: #F8FAFC;--bg-primary: #F8FAFC;--bg-secondary: #F1F5F9;--glass-bg: rgba(255, 255, 255, .85);--glass-bg-hover: rgba(255, 255, 255, .95);--glass-border: rgba(99, 140, 255, .18);--glass-border-hover: rgba(79, 142, 247, .4);--card-bg: rgba(255, 255, 255, .9);--card-bg-rgb: 255, 255, 255;--border: #E2E8F0;--border-strong: #CBD5E1;--color-primary: #1B6EE8;--color-primary-glow: rgba(27, 110, 232, .2);--color-primary-hover: #1558CC;--color-primary-light: #EEF4FE;--color-teal: #0D9488;--color-teal-glow: rgba(13, 148, 136, .2);--color-violet: #7C3AED;--color-violet-glow: rgba(124, 58, 237, .2);--color-ai: #7C3AED;--color-ai-hover: #6D28D9;--color-ai-bg: #FAF5FF;--text-primary: #0F172A;--text-secondary: #334155;--text-muted: #64748B;--color-success: #059669;--color-success-bg: #F0FDFA;--color-success-glow: rgba(5, 150, 105, .15);--color-warning: #D97706;--color-warning-bg: #FFFBEB;--color-danger: #DC2626;--color-danger-bg: #FEF2F2;--color-danger-glow: rgba(220, 38, 38, .15);--color-info: #0284C7;--color-info-bg: #EFF6FF;--color-surface: #FFFFFF;--color-muted: #64748B;--accent: #1B6EE8;--success: #059669;--info: #0284C7;--warning: #D97706;--danger: #DC2626;--accent-light: #EEF4FE;--shadow: 0 1px 3px rgba(0,0,0,.08), 0 4px 16px rgba(0,0,0,.06), 0 0 0 1px rgba(0,0,0,.05);--sidebar-bg: linear-gradient(180deg, #1E293B 0%, #0F172A 100%);--sidebar-border: rgba(0, 0, 0, .15);--sidebar-text: #94A3B8;--sidebar-text-muted: #475569;--sidebar-active-bg: linear-gradient(135deg, rgba(27, 110, 232, .15) 0%, rgba(124, 58, 237, .1) 100%);--sidebar-active-text: #60A5FA;--sidebar-active-border: #1B6EE8;--sidebar-hover-bg: rgba(255, 255, 255, .08);--shadow-card: 0 1px 3px rgba(0,0,0,.08), 0 4px 16px rgba(0,0,0,.06), 0 0 0 1px rgba(0,0,0,.05);--shadow-card-hover: 0 4px 12px rgba(0,0,0,.12), 0 0 0 1px rgba(27,110,232,.15);--shadow-glow-blue: 0 0 12px rgba(27, 110, 232, .25);--shadow-glow-teal: 0 0 12px rgba(13, 148, 136, .25);--shadow-glow-violet: 0 0 12px rgba(124, 58, 237, .25)}[data-theme=light] .app-layout:before{background-image:linear-gradient(rgba(27,110,232,.03) 1px,transparent 1px),linear-gradient(90deg,rgba(27,110,232,.03) 1px,transparent 1px)}[data-theme=light] .app-layout:after{background:radial-gradient(ellipse 800px 600px at 10% 20%,rgba(27,110,232,.04) 0%,transparent 70%),radial-gradient(ellipse 600px 500px at 85% 70%,rgba(124,58,237,.03) 0%,transparent 70%)}[data-theme=light] body{background:var(--bg-base)}[data-theme=light] .card{background:#ffffffe6;border-color:#00000014;box-shadow:0 1px 3px #00000014,0 4px 16px #0000000d}[data-theme=light] .card:before{background:linear-gradient(90deg,transparent,rgba(27,110,232,.25),transparent)}[data-theme=light] .topbar{background:#ffffffeb;border-bottom:1px solid rgba(0,0,0,.08);box-shadow:0 1px 8px #0000000f}[data-theme=light] .data-table thead th{background:#f8fafc;color:#64748b;border-bottom-color:#e2e8f0}[data-theme=light] .data-table tbody tr{border-bottom-color:#f1f5f9}[data-theme=light] .data-table tbody tr:hover{background:#1b6ee808}[data-theme=light] .data-table tbody td{color:#0f172a}[data-theme=light] input,[data-theme=light] select,[data-theme=light] textarea{background:#fff;border-color:#cbd5e1;color:#0f172a}[data-theme=light] input:focus,[data-theme=light] select:focus,[data-theme=light] textarea:focus{border-color:#1b6ee8;box-shadow:0 0 0 3px #1b6ee81f;background:#fff}[data-theme=light] .score-bar-track{background:#1b6ee81a}[data-theme=light] ::-webkit-scrollbar-track{background:#f1f5f9}[data-theme=light] ::-webkit-scrollbar-thumb{background:#64748b4d}[data-theme=light] ::-webkit-scrollbar-thumb:hover{background:#64748b80}[data-theme=light] .sidebar{background:#fff;border-right:1px solid #E2E8F0;box-shadow:4px 0 16px #0000000f}[data-theme=light] .sidebar-logo{border-bottom-color:#e2e8f0}[data-theme=light] .sidebar-logo-title{color:#0f172a}[data-theme=light] .sidebar-section-label{color:#94a3b8}[data-theme=light] .sidebar-nav-item{color:#475569}[data-theme=light] .sidebar-nav-item:hover{background:#1b6ee80f;color:#1e293b;box-shadow:0 0 0 1px #1b6ee81a}[data-theme=light] .sidebar-nav-item.active{background:linear-gradient(135deg,#1b6ee81a,#7c3aed0f);color:#1b6ee8;box-shadow:0 0 0 1px #1b6ee826}[data-theme=light] .sidebar-footer{border-top-color:#e2e8f0}[data-theme=light] .sidebar-user-name{color:#1e293b}[data-theme=light] .sidebar-ctrl-btn{border-color:#e2e8f0;color:#64748b}[data-theme=light] .sidebar-ctrl-btn:hover{background:#1b6ee80f;border-color:#1b6ee840;color:#1b6ee8}[data-theme=light] .sidebar-signout{border-color:#e2e8f0;color:#64748b}[data-theme=light] .sidebar-signout:hover{background:#dc26260f;color:#dc2626;border-color:#dc262640}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:16px;-webkit-text-size-adjust:100%;scroll-behavior:smooth}body{font-family:var(--font-sans);font-size:14px;line-height:1.6;color:var(--text-primary);background:var(--bg-base);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}button{font-family:var(--font-sans)}code,pre,.mono{font-family:var(--font-mono)}a{color:var(--color-primary);text-decoration:none}a:hover{text-decoration:underline}.app-layout{display:flex;height:100vh;overflow:hidden;position:relative;background:var(--bg-base)}.app-layout:before{content:"";position:fixed;inset:0;background-image:linear-gradient(rgba(79,142,247,.04) 1px,transparent 1px),linear-gradient(90deg,rgba(79,142,247,.04) 1px,transparent 1px);background-size:40px 40px;pointer-events:none;z-index:0}.app-layout:after{content:"";position:fixed;inset:0;background:radial-gradient(ellipse 900px 700px at 15% 25%,rgba(79,142,247,.07) 0%,transparent 65%),radial-gradient(ellipse 700px 600px at 80% 75%,rgba(139,92,246,.05) 0%,transparent 65%);pointer-events:none;z-index:0}.sidebar{width:var(--sidebar-width, 240px);min-width:var(--sidebar-width, 240px);height:100vh;background:var(--sidebar-bg);border-right:1px solid var(--sidebar-border);display:flex;flex-direction:column;position:relative;z-index:100;flex-shrink:0;overflow:hidden}.sidebar-logo{display:flex;align-items:center;gap:10px;padding:20px 16px 16px;border-bottom:1px solid var(--sidebar-border);flex-shrink:0}.sidebar-logo-icon{width:36px;height:36px;border-radius:10px;background:linear-gradient(135deg,#4f8ef7,#8b5cf6);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:800;color:#fff;letter-spacing:.03em;flex-shrink:0}.sidebar-logo-title{font-size:14px;font-weight:700;color:var(--text-primary);letter-spacing:-.01em}.sidebar-logo-sub{font-size:10.5px;color:var(--sidebar-text-muted);font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.07em}.sidebar-nav{flex:1;overflow-y:auto;padding:12px 8px;display:flex;flex-direction:column;gap:2px}.sidebar-nav::-webkit-scrollbar{width:4px}.sidebar-nav::-webkit-scrollbar-track{background:transparent}.sidebar-nav::-webkit-scrollbar-thumb{background:var(--sidebar-border);border-radius:2px}.sidebar-section-label{font-size:10px;font-weight:700;color:var(--sidebar-text-muted);text-transform:uppercase;letter-spacing:.1em;padding:12px 8px 4px;display:block;font-family:var(--font-mono)}.sidebar-nav-item{display:flex;align-items:center;gap:9px;width:100%;padding:8px 10px;border-radius:8px;border:1px solid transparent;background:transparent;color:var(--sidebar-text);font-size:13px;font-weight:500;cursor:pointer;transition:all .15s ease;text-align:left;font-family:var(--font-sans);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-nav-item:hover{background:var(--sidebar-hover-bg);color:var(--text-primary);border-color:var(--sidebar-border)}.sidebar-nav-item.active{background:var(--sidebar-active-bg);color:var(--sidebar-active-text);border-color:#4f8ef740;font-weight:600;box-shadow:0 0 0 1px #4f8ef726 inset}.sidebar-nav-icon{font-size:15px;display:inline-flex;align-items:center;flex-shrink:0;width:18px;justify-content:center}.sidebar-footer{border-top:1px solid var(--sidebar-border);padding:12px 12px 16px;flex-shrink:0}.sidebar-user{display:flex;align-items:center;gap:10px;margin-bottom:10px}.sidebar-user-avatar{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,#4f8ef7,#8b5cf6);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:#fff;flex-shrink:0}.sidebar-user-info{overflow:hidden}.sidebar-user-name{font-size:12.5px;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-role{font-size:11px;color:var(--sidebar-text-muted);font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.05em}.sidebar-controls{display:flex;gap:6px;align-items:center}.sidebar-ctrl-btn{width:32px;height:32px;border-radius:8px;border:1px solid var(--sidebar-border);background:transparent;color:var(--sidebar-text);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s ease;font-family:var(--font-sans)}.sidebar-ctrl-btn:hover{background:var(--sidebar-hover-bg);border-color:#4f8ef759;color:var(--text-primary)}.sidebar-signout{flex:1;padding:6px 10px;border-radius:8px;border:1px solid var(--sidebar-border);background:transparent;color:var(--sidebar-text);font-size:12px;font-weight:500;cursor:pointer;transition:all .15s ease;font-family:var(--font-sans);text-align:left}.sidebar-signout:hover{background:#dc262614;border-color:#dc262640;color:#f87171}.sidebar-overlay{display:none;position:fixed;inset:0;background:#0000008c;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:99}.app-main{flex:1;display:flex;flex-direction:column;min-width:0;overflow:hidden;position:relative;z-index:1}.topbar{height:52px;min-height:52px;display:flex;align-items:center;gap:12px;padding:0 20px;background:var(--glass-bg);border-bottom:1px solid var(--glass-border);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);flex-shrink:0;position:relative;z-index:10}.topbar-hamburger{display:none;background:none;border:none;color:var(--text-secondary);cursor:pointer;padding:4px;border-radius:6px;transition:color .15s}.topbar-hamburger:hover{color:var(--text-primary)}.topbar-title{font-size:15px;font-weight:600;color:var(--text-primary);flex:1}.topbar-right{display:flex;align-items:center;gap:10px;margin-left:auto}.topbar-env-badge{font-size:10.5px;font-weight:700;font-family:var(--font-mono);color:var(--color-primary);background:#4f8ef71a;border:1px solid rgba(79,142,247,.2);border-radius:20px;padding:3px 10px;letter-spacing:.05em;text-transform:uppercase}.app-content{flex:1;overflow-y:auto;overflow-x:hidden;padding:24px;position:relative;z-index:1}.app-content::-webkit-scrollbar{width:6px}.app-content::-webkit-scrollbar-track{background:transparent}.app-content::-webkit-scrollbar-thumb{background:var(--glass-border);border-radius:3px}@media(max-width:768px){.sidebar{position:fixed;left:-100%;top:0;height:100vh;z-index:200;transition:left .25s ease;box-shadow:4px 0 32px #00001466}.sidebar.open{left:0}.sidebar-overlay.open{display:block}.topbar-hamburger{display:flex}.app-content{padding:16px}}.new-call-card{max-width:680px}.tab-pill{padding:6px 16px;border-radius:20px;border:1px solid var(--glass-border);background:transparent;color:var(--text-muted);font-size:13px;font-weight:500;cursor:pointer;transition:all var(--transition-fast);font-family:var(--font-sans)}.tab-pill:hover{border-color:var(--glass-border-hover);color:var(--text-primary);background:#4f8ef70f}.tab-pill.active{background:#4f8ef726;border-color:#4f8ef766;color:#93c5fd;font-weight:600}.ingest-form{display:flex;flex-direction:column;gap:16px}.form-row{display:flex;flex-direction:column;gap:6px}.form-label{font-size:12.5px;font-weight:600;color:var(--text-secondary);font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.05em}.form-input{padding:10px 14px;border:1px solid var(--glass-border);border-radius:var(--radius-md);background:var(--glass-bg);color:var(--text-primary);font-family:var(--font-sans);font-size:13.5px;transition:all .2s ease;outline:none;min-height:40px;width:100%}.form-input:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px #4f8ef726,0 0 20px #4f8ef71a}.file-drop-zone{border:2px dashed var(--glass-border);border-radius:var(--radius-md);padding:28px 20px;text-align:center;cursor:pointer;transition:all var(--transition-fast);background:#080f234d;min-height:80px;display:flex;align-items:center;justify-content:center}.file-drop-zone:hover{border-color:#4f8ef780;background:#4f8ef70d}.file-drop-hint{font-size:13.5px;color:var(--text-muted)}.file-name-display{font-size:13px;color:var(--color-success);font-family:var(--font-mono);word-break:break-all}.error-msg{font-size:13px;color:var(--color-danger);padding:8px 12px;border-radius:var(--radius-sm);background:var(--color-danger-bg);border:1px solid rgba(239,68,68,.25)}.status-section{border-top:1px solid var(--glass-border);padding-top:18px;display:flex;flex-direction:column;gap:10px}.status-row{display:flex;align-items:center;gap:10px}.status-label{font-size:12px;font-weight:600;color:var(--text-muted);font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.05em}.status-badge{font-size:13px;font-weight:600;font-family:var(--font-mono)}.analysis-step-indicator{display:flex;align-items:center;gap:10px}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.spinner{width:16px;height:16px;border:2px solid var(--glass-border);border-top-color:var(--color-primary);border-radius:50%;animation:spin .8s linear infinite;flex-shrink:0}.transcript-preview{border-top:1px solid var(--glass-border);padding-top:16px}.transcript-preview-body{display:flex;flex-direction:column;gap:8px;max-height:240px;overflow-y:auto}.transcript-seg{display:flex;gap:10px;font-size:12.5px;line-height:1.55}.seg-agent{align-self:flex-end;flex-direction:row-reverse;text-align:right}.seg-customer{align-self:flex-start}.seg-speaker{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;font-family:var(--font-mono);color:var(--text-muted);white-space:nowrap;padding-top:2px;min-width:60px}.seg-text{padding:6px 10px;border-radius:var(--radius-sm);background:#0d14288c;border:1px solid var(--glass-border);color:var(--text-secondary);max-width:75%}.seg-agent .seg-text{background:#4f8ef71a;border-color:#4f8ef733}.tracking-page{display:flex;flex-direction:column;gap:0}.tracking-table th{cursor:pointer}.tracking-table th:hover{color:var(--text-primary)}.tracking-table tbody tr{transition:background var(--transition-fast)}.tracking-table tbody tr:hover{background:#4f8ef70d}.wizard-container{max-width:800px;margin:0 auto}.wizard-stepper{display:flex;align-items:center;margin-bottom:32px}.wizard-step-item{display:flex;flex-direction:column;align-items:center;gap:6px;flex:1;position:relative}.wizard-step-circle{width:32px;height:32px;border-radius:50%;border:2px solid var(--glass-border);background:var(--glass-bg);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;font-family:var(--font-mono);color:var(--text-muted);transition:all .2s ease;z-index:1}.wizard-step-item.active .wizard-step-circle{border-color:var(--color-primary);background:#4f8ef726;color:#93c5fd}.wizard-step-item.complete .wizard-step-circle{border-color:var(--color-success);background:#10b98126;color:var(--color-success)}.wizard-step-label{font-size:11px;color:var(--text-muted);font-family:var(--font-mono);text-align:center}.wizard-step-item.active .wizard-step-label{color:var(--text-primary)}.wizard-step-connector{flex:1;height:1px;background:var(--glass-border);margin-top:-22px}.wizard-body{padding:24px 0}.wizard-nav{display:flex;gap:10px;justify-content:flex-end;margin-top:24px;border-top:1px solid var(--glass-border);padding-top:20px}.template-card{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-lg);padding:20px;cursor:pointer;transition:all .2s ease;position:relative}.template-card:hover{border-color:#4f8ef766;transform:translateY(-2px);box-shadow:var(--shadow-card-hover)}.template-card.selected{border-color:var(--color-primary);background:#4f8ef71a;box-shadow:0 0 0 1px var(--color-primary),var(--shadow-card-hover)}.template-icon{font-size:28px;margin-bottom:10px}.template-name{font-size:14px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);margin-bottom:6px}.template-desc{font-size:12px;color:var(--text-muted);line-height:1.5}.template-meta{font-size:11px;color:var(--color-primary);font-family:var(--font-mono);margin-top:8px}.integrations-section{margin-bottom:28px}.integrations-section-title{font-size:13px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--text-muted);font-family:var(--font-mono);margin-bottom:16px}.integration-card{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-md);padding:16px 18px;display:flex;align-items:center;gap:14px;margin-bottom:10px;transition:all .2s ease;position:relative}.integration-card:hover{border-color:var(--glass-border-hover)}.integration-icon{font-size:22px;flex-shrink:0}.integration-info{flex:1;min-width:0}.integration-name{font-size:13.5px;font-weight:600;color:var(--text-primary)}.integration-desc{font-size:12px;color:var(--text-muted);margin-top:2px}.integration-status-active{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;color:var(--color-success);font-family:var(--font-mono)}.integration-status-pending{color:var(--color-warning);font-size:11px;font-weight:600;font-family:var(--font-mono)}.enterprise-badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:20px;font-size:10.5px;font-weight:700;background:#8b5cf626;color:#c4b5fd;border:1px solid rgba(139,92,246,.3);font-family:var(--font-mono);letter-spacing:.04em}.copy-btn{font-size:11px;padding:3px 8px}.copy-btn.copied{color:var(--color-success);border-color:var(--color-success)}.source-card{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-lg);padding:22px 20px;text-align:center;transition:all .2s ease}.source-card.active{border-color:var(--color-success);background:#10b9810f}.source-card.enterprise{opacity:.7}.source-icon{font-size:32px;margin-bottom:10px}.source-name{font-size:14px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);margin-bottom:6px}.source-status{font-size:12px;color:var(--text-muted)}.analytics-filter-bar{display:flex;gap:12px;flex-wrap:wrap;align-items:flex-end;margin-bottom:24px;padding:16px 20px;background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-lg);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.analytics-tab-bar{display:flex;gap:4px;margin-bottom:24px;border-bottom:1px solid var(--glass-border)}.analytics-tab{padding:8px 18px;border:none;background:none;color:var(--text-muted);font-size:13px;font-weight:500;cursor:pointer;border-bottom:2px solid transparent;transition:all .2s ease;font-family:var(--font-sans);border-radius:var(--radius-sm) var(--radius-sm) 0 0}.analytics-tab:hover{color:var(--text-primary);background:#4f8ef70d}.analytics-tab.active{color:var(--color-primary);border-bottom-color:var(--color-primary);font-weight:600}.score-badge-success{display:inline-block;padding:2px 10px;border-radius:20px;font-size:12px;font-weight:700;font-family:var(--font-mono);background:#10b98126;color:#34d399;border:1px solid rgba(16,185,129,.3)}.score-badge-warning{background:#f59e0b26;color:#fcd34d;border:1px solid rgba(245,158,11,.3);display:inline-block;padding:2px 10px;border-radius:20px;font-size:12px;font-weight:700;font-family:var(--font-mono)}.score-badge-danger{background:#ef444426;color:#fca5a5;border:1px solid rgba(239,68,68,.3);display:inline-block;padding:2px 10px;border-radius:20px;font-size:12px;font-weight:700;font-family:var(--font-mono)}.drilldown-modal-overlay{position:fixed;inset:0;background:#000014bf;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:200;display:flex;align-items:center;justify-content:center;padding:24px}.drilldown-modal{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-xl);padding:28px;width:100%;max-width:720px;max-height:80vh;overflow-y:auto;-webkit-backdrop-filter:blur(32px);backdrop-filter:blur(32px);box-shadow:0 24px 80px #000014b3}.card{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-lg);padding:20px 24px;backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);box-shadow:var(--shadow-card);position:relative;overflow:hidden}.card:before{content:"";position:absolute;top:0;left:0;right:0;height:1px;background:linear-gradient(90deg,transparent,rgba(99,140,255,.3),transparent);pointer-events:none}.card h2{font-size:15px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);letter-spacing:-.02em;margin-bottom:14px}.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.card-header h2{margin-bottom:0}.metric{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-md);padding:16px 18px;backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);box-shadow:var(--shadow-card);position:relative;overflow:hidden;transition:all .25s ease}.metric:hover{border-color:var(--glass-border-hover);box-shadow:var(--shadow-card-hover)}.metric h3{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:var(--text-muted);font-family:var(--font-mono);margin-bottom:6px}.metric p{font-size:22px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);letter-spacing:-.04em;line-height:1.2}.metric-ok{border-left:3px solid var(--color-success)}.metric-warn{border-left:3px solid var(--color-warning)}.metric-reject{border-left:3px solid var(--color-danger)}.metric-info{border-left:3px solid var(--color-info)}.metric-note{border-left:3px solid var(--color-ai)}.metric-kpi{will-change:transform;transition:transform var(--transition-fast),box-shadow var(--transition-fast)}.metric-kpi:hover{transform:translateY(-2px);box-shadow:var(--shadow-card-hover)}.metric-kpi-total{border-left:3px solid var(--color-primary)}.metric-kpi-completed{border-left:3px solid var(--color-success)}.metric-kpi-review{border-left:3px solid var(--color-warning)}.metric-kpi-failed{border-left:3px solid var(--color-danger)}.kpi-card{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-md);padding:18px 20px;backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);box-shadow:var(--shadow-card);will-change:transform;transition:transform var(--transition-fast),box-shadow var(--transition-fast);position:relative;overflow:hidden}.kpi-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-card-hover)}.kpi-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);font-family:var(--font-mono);margin-bottom:8px}.kpi-value{font-size:28px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);letter-spacing:-.05em;line-height:1.1}.kpi-sub{font-size:12px;color:var(--text-muted);margin-top:4px}.kpi-trend-up{color:var(--color-success);font-weight:600}.kpi-trend-down{color:var(--color-danger);font-weight:600}.metric-card{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-lg);padding:20px 22px;backdrop-filter:blur(24px);-webkit-backdrop-filter:blur(24px);box-shadow:var(--shadow-card);position:relative;overflow:hidden;transition:all .25s ease}.metric-card:before{content:"";position:absolute;top:0;left:0;right:0;height:1px;background:linear-gradient(90deg,transparent,rgba(99,140,255,.4),rgba(139,92,246,.3),transparent)}.metric-card:hover{border-color:var(--glass-border-hover);box-shadow:var(--shadow-card-hover);transform:translateY(-1px)}.metric-value{font-size:2.5rem;font-weight:700;font-family:var(--font-mono);background:linear-gradient(135deg,#93c5fd,#6ee7b7);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;line-height:1;letter-spacing:-.02em}.metric-label{color:var(--text-secondary);font-size:.8rem;text-transform:uppercase;letter-spacing:.1em;font-family:var(--font-mono)}.metric-delta-pos{color:var(--color-success);font-size:.85rem}.metric-delta-neg{color:var(--color-danger);font-size:.85rem}.metric-subheading{font-size:10.5px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:var(--text-muted);font-family:var(--font-mono);margin-bottom:5px}.metric-subtext{font-size:11.5px;color:var(--text-muted);font-style:italic}.sop-overall-score{font-size:18px!important;font-weight:700!important;font-family:var(--font-mono)!important;letter-spacing:-.03em!important}.sop-list{list-style:none;margin-top:8px;display:flex;flex-direction:column;gap:4px}.sop-item{display:flex;justify-content:space-between;font-size:11.5px;color:var(--text-muted);font-family:var(--font-mono)}.remarks-list{list-style:none;display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--text-secondary)}.remarks-list li:before{content:"→ ";color:var(--text-muted)}.grid2{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.grid4{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}@media(max-width:1024px){.grid4,.grid3{grid-template-columns:repeat(2,1fr)}}@media(max-width:640px){.grid4,.grid3,.grid2{grid-template-columns:1fr}}.btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:var(--radius-md);font-size:13px;font-weight:500;cursor:pointer;border:1px solid var(--glass-border);background:var(--glass-bg);color:var(--text-secondary);transition:all .2s ease;white-space:nowrap;font-family:var(--font-sans);line-height:1.4;min-height:36px}.btn:hover{background:var(--glass-bg-hover);border-color:var(--glass-border-hover);color:var(--text-primary)}.btn:focus-visible{outline:2px solid var(--color-primary);outline-offset:2px}.btn.strong,.btn-primary{background:linear-gradient(135deg,#3b82f6,#6366f1);border:none;color:#fff;font-weight:600;box-shadow:0 0 #4f8ef700}.btn.strong:hover,.btn-primary:hover{background:linear-gradient(135deg,#60a5fa,#818cf8);box-shadow:0 4px 20px #4f8ef766,0 0 40px #4f8ef726;transform:translateY(-1px)}.btn.outline{background:transparent;border:1px solid var(--glass-border-hover);color:var(--text-primary)}.btn.outline:hover{background:#4f8ef714;border-color:var(--color-primary);box-shadow:0 0 12px #4f8ef733}.btn.ghost{background:#4f8ef714;color:#93c5fd;border:1px solid rgba(79,142,247,.2)}.btn.ghost:hover{background:#4f8ef726;box-shadow:0 0 16px #4f8ef740}.btn-success{background:linear-gradient(135deg,#059669,#10b981);border:none;color:#fff;font-weight:600}.btn-success:hover{background:linear-gradient(135deg,#10b981,#34d399);box-shadow:0 4px 16px #10b98159}.btn-ai{background:linear-gradient(135deg,#7c3aed,#8b5cf6);border:none;color:#fff;font-weight:600}.btn-ai:hover{background:linear-gradient(135deg,#8b5cf6,#a78bfa);box-shadow:0 4px 16px #8b5cf659}.btn-accent{background:linear-gradient(135deg,#d97706,#f59e0b);border:none;color:#fff;font-weight:600}.btn-accent:hover{background:linear-gradient(135deg,#f59e0b,#fcd34d);box-shadow:0 4px 16px #f59e0b59}.btn-sm{padding:4px 10px;font-size:12px;min-height:30px}.btn-lg{padding:10px 20px;font-size:14px;min-height:44px}.btn:disabled{opacity:.4;cursor:not-allowed}.btn-filter{padding:5px 11px;font-size:12.5px}.btn-outline{background:transparent;border:1px solid var(--glass-border);color:var(--color-text);box-shadow:none}.btn-outline:hover:not(:disabled){background:var(--bg-secondary);border-color:var(--color-primary);color:var(--color-primary)}.tracking-row{transition:background .12s ease;cursor:default}.tracking-row:hover{background:#4f8ef70f!important}@keyframes shimmer{0%{background-position:-400px 0}to{background-position:400px 0}}.skeleton{background:linear-gradient(90deg,var(--glass-border) 25%,var(--bg-secondary) 50%,var(--glass-border) 75%);background-size:800px 100%;animation:shimmer 1.4s ease-in-out infinite}.form-field{display:flex;flex-direction:column;gap:5px;font-size:13px;font-weight:500;color:var(--text-secondary)}.form-field label{color:var(--text-secondary);font-size:.8rem;font-weight:500;letter-spacing:.04em;margin-bottom:6px;display:block}.form-field input,.form-field select,.form-field textarea{padding:10px 14px;border:1px solid var(--glass-border);border-radius:var(--radius-md);background:var(--glass-bg);color:var(--text-primary);font-family:var(--font-sans);font-size:13.5px;transition:all .2s ease;outline:none;height:40px;min-height:40px;width:100%}.form-field input:focus,.form-field select:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px #4f8ef726,0 0 20px #4f8ef71a;background:var(--glass-bg)}.form-field input:focus-visible,.form-field select:focus-visible{outline:2px solid var(--color-primary);outline-offset:2px}.form-field textarea{height:auto;min-height:80px;resize:vertical}.file-hint{font-size:11.5px;color:var(--text-muted)}input,select,textarea{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-md);color:var(--text-primary);padding:10px 14px;font-family:var(--font-sans);transition:all .2s ease;width:100%}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px #4f8ef726,0 0 20px #4f8ef71a;background:var(--glass-bg)}.table-shell{overflow-x:auto;border-radius:var(--radius-md);border:1px solid var(--glass-border);background:var(--glass-bg);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px)}.table-compact{width:100%;border-collapse:collapse;font-size:13px}.table-compact thead tr{background:var(--bg-secondary);border-bottom:1px solid var(--glass-border)}.table-compact th{padding:10px 14px;text-align:left;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);font-family:var(--font-mono);white-space:nowrap;-webkit-user-select:none;user-select:none}.table-compact td{padding:11px 14px;border-bottom:1px solid rgba(99,140,255,.06);color:var(--text-primary);vertical-align:middle}.table-compact tbody tr:last-child td{border-bottom:none}.table-compact tbody tr{transition:background var(--transition-fast)}.table-compact tbody tr:hover{background:#4f8ef70d;cursor:pointer}.data-table{width:100%;border-collapse:separate;border-spacing:0}.data-table thead th{background:var(--bg-secondary);color:var(--text-muted);font-size:.72rem;text-transform:uppercase;letter-spacing:.1em;font-weight:600;padding:10px 16px;border-bottom:1px solid var(--glass-border);font-family:var(--font-mono)}.data-table tbody tr{transition:background .15s ease;border-bottom:1px solid rgba(99,140,255,.06)}.data-table tbody tr:hover{background:#4f8ef70d}.data-table tbody td{padding:12px 16px;color:var(--text-primary);font-size:.875rem}.th-sort-wrap{display:flex;align-items:center;gap:4px}.th-sort{background:none;border:none;font:inherit;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);cursor:pointer;padding:0;font-family:var(--font-mono)}.th-sort:hover{color:var(--text-primary)}.th-sort-arrows{display:flex;flex-direction:column;gap:0;line-height:1}.th-arrow{background:none;border:none;cursor:pointer;color:var(--text-muted);font-size:8px;line-height:1.1;padding:0;transition:color var(--transition-fast)}.th-arrow.active{color:var(--color-primary)}.th-arrow:hover{color:var(--text-primary)}.table-search-row{display:flex;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:14px}.search-label{display:flex;flex-direction:column;gap:5px;font-size:13px;font-weight:500;color:var(--text-secondary);min-width:240px}.search-label input{padding:7px 12px;border:1px solid var(--glass-border);border-radius:var(--radius-sm);background:var(--glass-bg);color:var(--text-primary);font-family:var(--font-sans);font-size:13px;outline:none;height:40px;transition:all .2s ease}.search-label input:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px #4f8ef726}.search-label input:focus-visible{outline:2px solid var(--color-primary);outline-offset:2px}.status-filter-group{display:flex;flex-wrap:wrap;gap:6px;align-items:center}.transcript{font-family:var(--font-mono);font-size:12.5px;line-height:1.7;white-space:pre-wrap;color:var(--text-secondary);background:#080f2399;padding:16px;border-radius:var(--radius-sm);border:1px solid var(--glass-border);max-height:360px;overflow-y:auto}.badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--radius-xs);font-size:11px;font-weight:600;white-space:nowrap;font-family:var(--font-mono)}.badge-success{background:#10b98126;color:#34d399;border:1px solid rgba(16,185,129,.25)}.badge-warning{background:#f59e0b26;color:#fcd34d;border:1px solid rgba(245,158,11,.25)}.badge-danger{background:#ef444426;color:#fca5a5;border:1px solid rgba(239,68,68,.25)}.badge-info{background:#38bdf826;color:#7dd3fc;border:1px solid rgba(56,189,248,.25)}.badge-neutral{background:#638cff14;color:var(--text-secondary);border:1px solid var(--glass-border)}.badge-primary{background:#4f8ef726;color:#93c5fd;border:1px solid rgba(79,142,247,.25)}.badge-ai{background:#8b5cf626;color:#c4b5fd;border:1px solid rgba(139,92,246,.25)}.status-pill{display:inline-flex;align-items:center;border-radius:20px;font-size:.72rem;font-weight:600;letter-spacing:.05em;text-transform:uppercase;padding:3px 10px;white-space:nowrap;font-family:var(--font-mono)}.status-pill-ok{background:#10b98126;color:#34d399;border:1px solid rgba(16,185,129,.3)}.status-pill-warn{background:#f59e0b26;color:#fcd34d;border:1px solid rgba(245,158,11,.3)}.status-pill-danger{background:#ef444426;color:#fca5a5;border:1px solid rgba(239,68,68,.3)}.status-pill-info{background:#4f8ef726;color:#93c5fd;border:1px solid rgba(79,142,247,.3)}.status-pill-neutral{background:#638cff14;color:var(--text-secondary);border:1px solid rgba(99,140,255,.15)}.status-pill-reject{background:#ef444426;color:#fca5a5;border:1px solid rgba(239,68,68,.3)}.outcome-pill{display:inline-flex;align-items:center;padding:2px 8px;border-radius:var(--radius-xs);font-size:11px;font-weight:600;font-family:var(--font-mono);white-space:nowrap}.outcome-green{background:#10b98126;color:#34d399;border:1px solid rgba(16,185,129,.25)}.outcome-confirmed{background:#38bdf826;color:#7dd3fc;border:1px solid rgba(56,189,248,.25)}.outcome-rejected{background:#ef444426;color:#fca5a5;border:1px solid rgba(239,68,68,.25)}.outcome-other{background:#638cff14;color:var(--text-secondary);border:1px solid var(--glass-border)}.role-badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:var(--radius-xs);font-size:11px;font-weight:600;font-family:var(--font-mono)}.role-super_admin{background:#8b5cf633;color:#d8b4fe;border:1px solid rgba(139,92,246,.3)}.role-org_admin{background:#4f8ef72e;color:#93c5fd;border:1px solid rgba(79,142,247,.28)}.role-manager{background:#6366f12e;color:#a5b4fc;border:1px solid rgba(99,102,241,.28)}.role-qa_analyst{background:#14b8a626;color:#5eead4;border:1px solid rgba(20,184,166,.25)}.role-agent{background:#638cff14;color:var(--text-secondary);border:1px solid var(--glass-border)}.customer-emotion-negative{border-left:3px solid var(--color-danger)}.customer-emotion-positive{border-left:3px solid var(--color-success)}.customer-emotion-neutral{border-left:3px solid var(--color-info)}.emotion-positive{color:#34d399}.emotion-negative{color:#fca5a5}.emotion-neutral{color:var(--text-muted)}.customer-emotion-section{margin-top:10px}.customer-emotion-value{font-size:15px!important;font-weight:700!important}.emotion-instance-list{list-style:none;font-size:11.5px;color:var(--text-secondary);display:flex;flex-direction:column;gap:3px}.tabs{display:flex;gap:4px;margin:16px 0 12px;border-bottom:1px solid var(--glass-border)}.tabs .btn{border-radius:0;border-bottom:2px solid transparent;border-left:none;border-right:none;border-top:none;background:none;font-size:12px;padding:6px 12px;font-family:var(--font-mono);box-shadow:none}.tabs .btn.strong{border-bottom-color:var(--color-primary);color:var(--color-primary);background:none;box-shadow:none;transform:none}.tabpanel{padding:12px 0;font-size:13.5px;color:var(--text-secondary);line-height:1.7}.analyzing-text{font-size:14px;color:var(--text-secondary);font-family:var(--font-mono);margin-bottom:10px}.analyzing-dots{display:flex;gap:6px;align-items:center}.analyzing-dot{width:8px;height:8px;border-radius:50%;background:#638cff33;transition:background var(--transition-normal)}.analyzing-dot.active{background:var(--color-primary);box-shadow:0 0 8px #4f8ef799}.rec-card{border-radius:var(--radius-md);padding:16px 18px;border:1px solid var(--glass-border);background:var(--glass-bg);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);margin-bottom:10px;position:relative;overflow:hidden}.rec-card.critical{border-left:4px solid var(--color-danger);background:#ef44440f}.rec-card.warning{border-left:4px solid var(--color-warning);background:#f59e0b0f}.rec-card.info{border-left:4px solid var(--color-ai);background:#8b5cf60f}.rec-card-header{display:flex;align-items:flex-start;gap:10px;margin-bottom:6px}.rec-card-title{font-size:13.5px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono)}.rec-card-metric{font-size:11px;font-family:var(--font-mono);color:var(--text-muted);background:#080f2399;padding:2px 7px;border-radius:var(--radius-xs);border:1px solid var(--glass-border);margin-left:auto;white-space:nowrap}.rec-card-body{font-size:13px;color:var(--text-secondary);line-height:1.6}.coaching-card{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-md);padding:18px 20px;backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);box-shadow:var(--shadow-card)}.coaching-card-title{font-size:13.5px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);margin-bottom:6px}.coaching-card-desc{font-size:12.5px;color:var(--text-secondary);line-height:1.65;margin-bottom:8px}.coaching-card-tag{font-size:10.5px;color:var(--text-muted);font-family:var(--font-mono);font-style:italic}.comparison-table{width:100%;border-collapse:collapse;font-size:13px}.comparison-table th{padding:10px 14px;text-align:left;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--text-muted);font-family:var(--font-mono);border-bottom:1px solid var(--glass-border);background:#080f23cc}.comparison-table td{padding:11px 14px;border-bottom:1px solid rgba(99,140,255,.06);font-family:var(--font-mono);font-size:12.5px}.comparison-table tbody tr:last-child td{border-bottom:none}.cell-ai{color:#34d399;font-weight:700}.cell-manual{color:#fca5a5;font-weight:600}.agent-rank{font-family:var(--font-mono);font-weight:700;color:var(--text-muted);font-size:13px;width:28px;text-align:center}.agent-rank.rank-1{color:#fcd34d;text-shadow:0 0 12px rgba(252,211,77,.5)}.agent-rank.rank-2{color:#94a3b8}.agent-rank.rank-3{color:#cd7c2a}.score-bar-track{background:#638cff1a;border-radius:99px;height:6px;width:80px;overflow:hidden}.score-bar-fill{height:6px;border-radius:99px;background:linear-gradient(90deg,var(--color-primary),var(--color-teal));box-shadow:0 0 8px #4f8ef780;transition:width var(--transition-slow)}.score-bar-fill.warn{background:linear-gradient(90deg,#d97706,#f59e0b);box-shadow:0 0 8px #f59e0b80}.score-bar-fill.danger{background:linear-gradient(90deg,#dc2626,#ef4444);box-shadow:0 0 8px #ef444480}.score-bar-fill.ok{background:linear-gradient(90deg,#059669,#10b981);box-shadow:0 0 8px #10b98180}.row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.row.space{justify-content:space-between}.muted{color:var(--text-muted);font-size:13px}.error{color:#fca5a5;font-size:13px}.mono{font-family:var(--font-mono)}.dashboard-kpis,.new-call-header{margin-bottom:16px}.new-call-header h2{margin-bottom:4px}.new-call-grid{margin-bottom:16px}.new-call-actions{gap:10px}.table-tracking td{font-family:var(--font-mono);font-size:12px}.gradient-text{background:linear-gradient(135deg,#93c5fd,#6ee7b7 60%,#c4b5fd);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.glass-pill{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:20px;background:var(--glass-bg);border:1px solid var(--glass-border);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);color:var(--text-secondary);font-size:11px;font-weight:500;font-family:var(--font-mono);letter-spacing:.04em}.section-header{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:18px}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:48px 24px;border:1px dashed rgba(99,140,255,.2);border-radius:var(--radius-lg);text-align:center;color:var(--text-muted);background:#080f234d}@keyframes shimmerMove{0%{background-position:-400px 0}to{background-position:400px 0}}.loading-shimmer{background:linear-gradient(90deg,#638cff0f 25%,#638cff1f,#638cff0f 75%);background-size:800px 100%;animation:shimmerMove 1.6s ease-in-out infinite;border-radius:var(--radius-sm)}.login-root{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-base);padding:24px}.login-card{background:#0d142db3;border:1px solid rgba(99,140,255,.18);border-radius:var(--radius-xl);padding:48px 40px;width:100%;max-width:420px;backdrop-filter:blur(32px);-webkit-backdrop-filter:blur(32px);box-shadow:0 0 0 1px #638cff1a,0 24px 80px #000014b3,inset 0 1px #ffffff0f}.login-logo{display:flex;align-items:center;gap:12px;margin-bottom:28px}.login-logo-icon{width:42px;height:42px;border-radius:10px;background:linear-gradient(135deg,#3b82f6,#6366f1);display:flex;align-items:center;justify-content:center;font-family:var(--font-mono);font-size:14px;font-weight:700;color:#fff;box-shadow:0 4px 20px #4f8ef780,0 0 40px #4f8ef733}.login-logo-text h1{font-size:17px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);letter-spacing:-.02em;line-height:1.2}.login-logo-text p{font-size:12px;color:var(--text-muted)}.login-form{display:flex;flex-direction:column;gap:14px}.login-error{padding:10px 14px;border-radius:var(--radius-sm);background:#ef44441f;border:1px solid rgba(239,68,68,.3);color:#fca5a5;font-size:13px}.login-hint{margin-top:20px;padding-top:18px;border-top:1px solid var(--glass-border)}.login-hint-title{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:var(--text-muted);font-family:var(--font-mono);margin-bottom:8px}.login-hint-row{display:flex;justify-content:space-between;font-size:11.5px;color:var(--text-muted);font-family:var(--font-mono);padding:2px 0}.login-hint-row b{color:var(--text-secondary);font-weight:500}@media(max-width:767px){.sidebar{transform:translate(-240px);transition:transform var(--transition-normal)}.sidebar.open{transform:translate(0);box-shadow:4px 0 32px #00001499}.sidebar-overlay.open{display:block}.topbar-hamburger{display:flex}.app-main{margin-left:0}.topbar{padding:0 12px 0 16px}.app-content{padding:16px}}@media(max-width:640px){.grid4{grid-template-columns:repeat(2,1fr)}.new-call-grid{grid-template-columns:1fr}.login-card{padding:28px 20px}}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--bg-base)}::-webkit-scrollbar-thumb{background:#638cff33;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#638cff66}.alerts-layout{display:flex;gap:24px;align-items:flex-start;flex-wrap:wrap}.alerts-rules-panel{flex:1.5;min-width:300px}.alerts-events-panel{flex:1;min-width:260px}.rule-row{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--glass-border)}.rule-row:last-child{border-bottom:none}.rule-type-badge-fatal{background:#ef444426;color:#fca5a5;border:1px solid rgba(239,68,68,.25);font-size:11px;padding:2px 8px;border-radius:var(--radius-xs);font-family:var(--font-mono);font-weight:600}.rule-type-badge-low_score{background:#f59e0b26;color:#fcd34d;border:1px solid rgba(245,158,11,.25);font-size:11px;padding:2px 8px;border-radius:var(--radius-xs);font-family:var(--font-mono);font-weight:600}.rule-type-badge-sentiment{background:#38bdf826;color:#7dd3fc;border:1px solid rgba(56,189,248,.25);font-size:11px;padding:2px 8px;border-radius:var(--radius-xs);font-family:var(--font-mono);font-weight:600}.rule-type-badge-rolling{background:#8b5cf626;color:#c4b5fd;border:1px solid rgba(139,92,246,.25);font-size:11px;padding:2px 8px;border-radius:var(--radius-xs);font-family:var(--font-mono);font-weight:600}.event-feed{max-height:480px;overflow-y:auto;display:flex;flex-direction:column;gap:8px;margin-top:12px}.event-item{padding:10px 12px;border-radius:var(--radius-sm);background:var(--glass-bg);border:1px solid var(--glass-border);transition:border-color var(--transition-fast)}.event-item:hover{border-color:var(--glass-border-hover)}.coaching-agent-card{background:var(--glass-bg);border:1px solid var(--glass-border);border-radius:var(--radius-lg);padding:20px;margin-bottom:16px;backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);box-shadow:var(--shadow-card);transition:all .25s ease;position:relative;overflow:hidden}.coaching-agent-card:before{content:"";position:absolute;top:0;left:0;right:0;height:1px;background:linear-gradient(90deg,transparent,rgba(99,140,255,.35),rgba(139,92,246,.25),transparent)}.coaching-agent-card:hover{border-color:var(--glass-border-hover);box-shadow:var(--shadow-card-hover)}.coaching-agent-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}.coaching-item{padding:10px 0;border-top:1px solid var(--glass-border)}.coaching-item-title{font-size:13px;font-weight:600;margin-bottom:8px;color:var(--text-primary);display:flex;align-items:center;flex-wrap:wrap;gap:4px}.coaching-call-chips{display:flex;flex-wrap:wrap;gap:6px}@media(max-width:768px){.alerts-layout{flex-direction:column}.alerts-rules-panel,.alerts-events-panel{flex:1 1 100%;min-width:0}}